Our commitment to your satisfaction extends to our hassle-free 10-day return policy. You have a full month from receiving your goods to decide if they meet your expectations.
For a successful return, ensure your item remains in its original condition, complete with tags and packaging. Don’t forget to hold onto your receipt or proof of purchase.
To initiate a return, simply reach out to us at info@umerucci.com, and we’ll guide you through the process, providing a return label and detailed instructions for sending back your package.
Please note, returns sent without prior authorization will not be accepted. Should you have any inquiries regarding our return policy, feel free to contact us anytime.
In the rare event of damage, defects, or receiving the incorrect item, please inspect your order upon arrival and notify us promptly for swift resolution.
While certain items like perishable goods, custom-made or personalized items, and select personal care products are non-returnable, we’re here to address any concerns you may have.
Regrettably, clearance items and gift cards cannot be returned or exchanged.
If you’re looking to exchange an item, the quickest route is to initiate a return and make a separate purchase for the desired item.
Once we receive and inspect your return, we’ll promptly notify you of its status. Approved refunds will be processed within 10 business days and automatically credited to your original payment method. Please allow additional time for your financial institution to reflect the refund.
Should you have any concerns regarding the status of your refund beyond 15 business days, don’t hesitate to contact us at info@umerucci.com
